Financial Services Guide

Pristine Gaze Pty Ltd, trading as Pristine Gaze (ABN 66 680 815 678), operates as a Corporate Authorised Representative (CAR No. 001312049) of Alpha Securities Pty Ltd (AFSL 330757). This guide provides critical information to help you make an informed decision about using the financial services we offer.

Purpose of This Guide

This Financial Services Guide (FSG) is designed to help you understand the financial services provided by Pristine Gaze Pty Ltd, as well as your rights as a client when engaging with our services. Within this document, you will find detailed information about our scope of services, remuneration structure, potential conflicts of interest, privacy and data protection policies, and complaint resolution mechanisms. Our goal is to ensure you have all the information necessary to assess whether the services we provide meet your needs and expectations.

The FSG also outlines how we manage any potential conflicts of interest to maintain transparency and protect your rights. Furthermore, it explains the avenues available to you if you wish to raise concerns or lodge a formal complaint about our services. By thoroughly reading this document, you will gain a better understanding of our approach to delivering professional financial services, including the specific advice we offer and its limitations.

We recommend that you retain this document for future reference, as it contains vital details you may need during your ongoing relationship with us. Should you have any questions about the content of this guide or the services we provide, please do not hesitate to contact us directly.

About Pristine Gaze Pty Ltd

Pristine Gaze Pty Ltd is a specialist provider of general financial product advice and market insights, delivered primarily through digital platforms and subscription-based services. We operate as a Corporate Authorised Representative of Alpha Securities Pty Ltd, which holds an Australian Financial Services License (AFSL 330757). This arrangement ensures that our services are delivered under a robust framework of regulatory oversight and professional compliance standards.

Our principal office is located at 6 Hunt Club Road, Narre Warren South, VIC 3805. From this location, we provide our services to a wide range of clients, leveraging digital tools to deliver insights and advice efficiently and effectively. You can reach us by email at info@pristinegaze.com or through our website at www.pristinegaze.com.au. Our digital platforms are designed to offer easy access to financial information while maintaining a high level of data security and client confidentiality.

Our relationship with Alpha Securities Pty Ltd forms the backbone of our regulatory compliance. As our licensee, Alpha Securities Pty Ltd provides oversight of our activities to ensure we operate within the bounds of the Corporations Act and ASIC’s regulatory guidelines. This relationship also allows us to access comprehensive compliance support, enabling us to focus on delivering high-quality financial advice while adhering to all relevant legal and ethical standards.

Our Lack of Independence

Under the Corporations Act, we are required to disclose that Pristine Gaze Pty Ltd does not meet the legal definition of “independence.” This classification is based on aspects of our remuneration model and business relationships. Specifically, we may receive commissions or payments from product issuers and third-party providers, and some of these payments may be volume-based. While these arrangements allow us to offer our services cost-effectively, they may be perceived as potential influences on the advice we provide.

It is important to us that you are fully informed about these arrangements so that you can make confident, informed decisions. We believe that transparency is key to fostering trust and building long-term relationships with our clients. For this reason, we make all relevant disclosures about fees, commissions, and any associations with product issuers, as required by law.

The Financial Services We Provide

Pristine Gaze Pty Ltd is authorised to provide a range of financial services under the AFSL of Alpha Securities Pty Ltd. These services include offering general financial product advice on securities, basic deposit products, managed investment schemes, and exchange-traded products (ETPs). Additionally, we are authorised to assist in arranging for clients to apply for, acquire, vary, or dispose of financial products.

It is critical to understand the nature of the advice we provide. Our services are limited to general financial product advice, which means the advice we offer does not take into consideration your personal financial circumstances, objectives, or needs. Instead, we focus on providing insights into financial markets and general information about specific financial products.

If you choose to act on the advice we provide, we strongly recommend that you first evaluate its appropriateness in light of your individual situation. Where necessary, we encourage you to seek personalized financial advice from a licensed financial adviser who can take your specific circumstances into account. Moreover, before making any investment decisions, you should carefully review all relevant disclosure documents, such as Product Disclosure Statements (PDS), to ensure you have a clear understanding of the risks and benefits involved.

Scope of Authorisation

Pristine Gaze Pty Ltd, as a Corporate Authorised Representative of Alpha Securities Pty Ltd, is authorised to provide a range of financial services under the Australian Financial Services Licence (AFSL) of Alpha Securities Pty Ltd. As part of our authorisation, we are permitted to engage in activities related to the acquisition and disposal of financial products, as well as to arrange for others to deal in financial products.

This means we are authorised to assist clients in acquiring and disposing of financial products such as securities, managed investment schemes, basic deposit products, and exchange-traded products (ETPs). Specifically, we can help facilitate transactions by providing general advice about these products and guiding clients through the processes necessary to execute their decisions.

Additionally, we are authorised to arrange for other parties, such as licensed brokers or product providers, to deal in financial products on behalf of our clients. This includes assisting clients with access to platforms, preparing relevant documentation, or introducing clients to third-party services capable of handling transactions.

It is important to note that the services we provide are limited to general financial product advice. This means the advice we offer does not take into consideration your personal financial situation, objectives, or needs. As such, we strongly encourage you to carefully evaluate the appropriateness of our advice before making any investment decisions and to consult a licensed financial adviser if you require personalised advice tailored to your specific circumstances.

Fees, Charges, and Remuneration

Our fee structure is designed to provide clarity and accessibility, ensuring you understand the costs associated with using our services. We offer a subscription-based model with flexible plans to suit a variety of needs. Our Basic Plan is priced at $29.95 per month, while the Premium Plan is available for $49.95 per month. For larger organisations or those with unique requirements, we offer an Enterprise Plan, with custom pricing tailored to individual usage and service needs.

In addition to subscription fees, transaction-based charges may apply. For example, we charge up to 1.1% of the transaction value for financial product dealings, with a minimum fee of $22 per transaction. Any additional charges for specific services will be disclosed to you in advance, ensuring there are no unexpected costs.

Our remuneration may also include payments from third parties, including product issuers and platform providers. These payments could take the form of commissions, marketing support payments, or volume-based incentives. To maintain full transparency, we disclose all such payments to you in accordance with legal requirements, ensuring you are aware of any potential conflicts of interest.

Privacy and Data Protection

At Pristine Gaze Pty Ltd, safeguarding your personal information is one of our highest priorities. We collect and maintain personal data to deliver our financial services effectively, comply with regulatory obligations, and continuously improve the quality of our offerings. Our practices are fully aligned with the Privacy Act 1988 and the Australian Privacy Principles, which set out the standards for managing personal information responsibly and securely.

To ensure the security and confidentiality of your data, we employ a range of measures, including encryption, restricted access controls, and secure storage systems. Regular audits are conducted to assess the effectiveness of these measures and identify areas for improvement. You can learn more about how we handle your personal information by visiting our Privacy Policy.

Complaints and Dispute Resolution

We are committed to addressing any concerns or complaints about our services promptly and fairly. If you wish to lodge a complaint, you can contact our Complaints Officer by email at complaints@pristinegaze.com.au, by phone at 0485991344, or by mail at Complaints Officer, Pristine Gaze Pty Ltd, 6 Hunt Club Road, Narre Warren South, VIC 3805.

Once we receive your complaint, we will acknowledge it within 24 business hours and commence a thorough investigation. Our aim is to provide you with a comprehensive response within 30 days. If you are dissatisfied with our response, you have the option to escalate your complaint to the Australian Financial Complaints Authority (AFCA). AFCA offers an independent, fair, and free complaint resolution service for consumers. You can contact AFCA at www.afca.org.au or by calling 1800 931 678.

Professional Indemnity Insurance

To protect the interests of our clients, Pristine Gaze Pty Ltd maintains professional indemnity insurance that meets the requirements of the Corporations Act and our AFSL conditions. This insurance covers claims arising from the conduct of our representatives and employees, including those who may no longer be employed by us.

CONTACT INFORMATION

Pristine Gaze Pty Ltd maintains its principal office at 6 Hunt Club Road, Narre Warren South, VIC 3805. Our office operates during standard business hours from Monday to Friday, 9:00 AM to 5:00 PM AEST, excluding public holidays. During these hours, our professional team is available to assist you with any queries or concerns you may have regarding our services.

You can reach our team through multiple communication channels. For general inquiries, we encourage you to call us at 0485991344, where our dedicated customer service representatives will be happy to assist you. Alternatively, you can email us at info@pristinegaze.com.au for written correspondence. Our website, www.pristinegaze.com.au, also provides comprehensive information about our services and allows you to access various online resources.

For your reference, our company details are as follows: Pristine Gaze Pty Ltd, ABN 66 680 815 678, operating as an authorized representative (AFS Representative Number 001312049) of Alpha Securities Pty Ltd (AFSL 330757, ABN 96 124 327 064).

Issued by: Pristine Gaze Pty Ltd
ABN 66 680 815 678
AFS Representative Number 001312049

Corporate Authorised Representative of:
Alpha Securities Pty Ltd
AFSL 330757
ABN 96 124 327 064

Last Updated: 2 November 2024